Sanctuary | Accessibility

This accessibility statement applies to the Welsh Government website https://sanctuary.gov.wales/

This online service is run by the Welsh Government. We want as many users as possible to be able to use our digital services. We take accessibility into account in the development of digital services. For example, we want the users to be able to:

change colours, contrast levels and fonts

zoom in up to 300% without the text spilling off the screen

navigate most of the website using just a keyboard

navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This online service meets the AA accessibility criteria required by law (WCAG Criterion 2.1).

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: refugees@gov.wales

Call: 0300 060 4400

We’ll consider your request and get back to you in 30 days.

If you cannot view the map on our ‘contact us’ page, please call or email us refugees@gov.wales for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: refugees@gov.wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Wales Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 – Level AA standard.

Non-accessible content

None

Non-compliance with the accessibility regulations

None

Disproportionate burden

None

Navigation and accessing information

None

Interactive tools and transactions

None

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

There are no PDFs, Word documents nor images in the web site.

Live video

There is no video content in the web site.

Preparation of this accessibility statement

This statement was prepared on 19/04/2021. It was last reviewed on 21/05/2021.

This website was last tested on 21/05/2021. The test was carried out by Gofore Plc.

The present statement is the result of the testing of the service content with all the criteria listed in the Web Content Accessibility Guidelines version 2.1 – Level AA standard.