Help for refugees and asylum seekers to understand their rights
Choose Language
  • Default
    Reset
  • Afrikaans
    Afrikaans
  • Albanian
    shqip
  • Amharic
    ኣማርኛ
  • Arabic
    عربي
  • Armenian
    Հայերէն
  • Azerbaijani
    آذربايجانجا ديلي
  • Basque
    euskara
  • Bengali
    বাংলা (baɛṅlā)
  • Belarusian
    Беларуская мова
  • Bosnian
    bosanski
  • Bulgarian
    български (bãlgarski)
  • Catalan
    català
  • Cebuano
    Sinugboanon
  • Chichewa
    Chicheŵa
  • Chinese Simplified
    中国简化
  • Chinese Traditional
    中國傳統
  • Corsican
    corsu
  • Croatian
    Hrvatski
  • Czech
    čeština
  • Danish
    dansk
  • Dutch
    Nederlands
  • English
    English
  • Esperanto
    Esperanto
  • Estonian
    eesti keel
  • Filipino
    filipino
  • Finnish
    suomi
  • French
    français
  • Frisian (West)
    Frysk
  • Galician
    Galego
  • Georgian
    ქართული (kʻartʻuli)
  • German
    Deutsch
  • Greek
    ελληνικά
  • Gujarati
    ગુજરાતી
  • Haitian Creole
    Kreyòl ayisyen
  • Hausa
    حَوْس
  • Hawaiian
    ʻōlelo Hawaiʻi
  • Hebrew
    עִבְרִית
  • Hindi
    हिन्दी
  • Hmong
    Hmong
  • Hungarian
    Hungarian magyaChichewar
  • Icelandic
    Íslenska
  • Igbo
    Igbo
  • Indonesian
    Bahasa Indonesia
  • Irish (Gaelic)
    Gaeilge
  • Italian
    italiano
  • Japanese
    日rus本語
  • Javanese
    baṣa Jawa
  • Kannada
    ಕನ್ನಡ
  • Kazakh
    Қазақ тілі
  • Khmer
    ភាសាខ្មែរ
  • Korean
    한국어
  • Kurdish
    Kurmanji
  • Kyrgyz
    قىرعىز
  • Lao
    ພາສາລາວ
  • Latin
    Lingua Latina
  • Latvian
    latviešu valoda
  • Lithuanian
    lietuvių kalba
  • Luxembourgish
    Lëtzebuergesch
  • Macedonian
    македонски
  • Malagasy
    Fiteny Malagasy
  • Malay
    Bahasa melayu
  • Malayalam
    മലയാളം
  • Maltese
    Malti
  • Maori
    te Reo Māori
  • Marathi
    मराठी
  • Mongolian
    Монгол
  • Myanmar (Burmese)
    ဗမာစကား
  • Nepali
    नेपाली
  • Norwegian
    norsk
  • Pashto
    پښتو
  • Persian
    فارسى
  • Polish
    polski
  • Portuguese
    português
  • Punjabi
    ਪੰਜਾਬੀ
  • Romanian
    limba
  • Russian
    Русский язык
  • Samoan
    Gagana Samoa
  • Scots Gaelic
    Gàidhlig
  • Serbian
    српски
  • Sesotho
    seSotho
  • Shona
    chiShona
  • Sindhi
    سنڌي
  • Sinhala
    සිංහල
  • Slovak
    slovenčina
  • Slovenian
    slovenščina
  • Somali
    af Soomaali
  • Spanish
    español
  • Sundanese
    Basa Sunda
  • Swahili
    Kiswahili
  • Swedish
    svenska
  • Tamil
    தமிழ்
  • Tajik
    тоҷики
  • Telugu
    తెలుగు
  • Thai
    ภาษาไทย
  • Turkish
    Türkçe
  • Ukrainian
    Українська
  • Urdu
    اردو
  • Uzbek
    أۇزبېك ﺗﻴﻠی o'zbek tili ўзбек тили
  • Vietnamese
    tiếng việt
  • Yiddish
    ײִדיש
  • Xhosa
    isiXhosa
  • Yoruba
    Yorùbá
  • Zulu
    isiZulu

Privacy Policy

GDPR (General Data Protection Regulation)

Under GDPR, we have a legal duty to protect any personal information we collect from you. We use encryption software to safeguard your data, and prevent any unauthorised access to it.

We do not pass on your details to any third party or other government department.

Your rights

Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. These are;

  • a right of access to a copy of the information comprised in their personal data;
  • a right to object to processing that is likely to cause or is causing damage or distress;
  • a right to prevent processing for direct marketing;
  • a right to object to decisions being taken by automated means;
  • in some circumstances, a right to have inaccurate personal data rectified, blocked, erased or destroyed; and
  • a right to claim compensation for damages caused by a breach of the Act.

You can read more about these rights here.

Visitors to our websites

When you visit www.sanctuary.gov.wales we use ‘Google Analytics’ to collect internet log information and details of user behaviour. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in an anonymous way which does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be open about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. Contact us if you think our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Welsh Government’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Dewis

The Sanctuary website uses the Dewis Wales database to help users to find information about services in their area. We only record anonymous information about where users are searching for services. No data about services accessed is stored by the Welsh Government.

Changes to this privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we share it. 

This privacy policy was last updated on 8 May 2019.

How to contact us

If you want to request information about our privacy policy you can email us at customerhelp@gov.wales or write to:

Data Protection Officer

Welsh Government

Cathays Park

Cardiff

CF10 3NQ.

Feedback

We welcome your feedback. If you contact us asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers.

We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.

Further information

If you have any further questions about how your data will be used by the Welsh Government, please write to us using the details below.

The Welsh Government’s Data Protection Officer can be contacted at:

Data Protection Officer

Welsh Government

Cathays Park

Cardiff

CF10 3NQ.

E-mail: dataprotectionofficer@gov.wales