Help for refugees and asylum seekers to understand their rights
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Terms and Conditions

‘Sanctuary’ is a government website managed by the Welsh Government, henceforth referred to as 'WG'. In entering our site you the user ('You') are accepting our Terms and Conditions.

The Sanctuary website and its associated sites are maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions, which take effect from the date of first use.

Intellectual Property

The names, images and logos identifying Sanctuary are proprietary marks of the Welsh Government. Copying or use of the logo and/or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Requests for permission to use our logo should be should be directed to: refugees@gov.wales.

Crown Copyright

The material featured on this site is subject to Crown copyright protection unless otherwise indicated. The Crown copyright protected material (other than the Royal Arms and departmental or agency logos) may be reproduced free of charge in any format or medium provided it is reproduced accurately and not used in a misleading context. Where any of the Crown copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce Crown protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

The Welsh Government encourages users to establish hypertext links to this site. For further information on Crown copyright policy and licensing arrangements, see the guidance featured on the Office of Public Sector Information website - www.opsi.gov.uk

Hyperlinking

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site. However, we would prefer it if our pages were not to be loaded into frames on your site. Welsh Government web pages should load into the user's entire window. We do not permit our pages to be loaded into frames on your site.

Portal owners - If you wish to include Welsh Government web pages within a portal site then please contact refugees@gov.wales. Please include your contact details name, address, telephone number, fax number and e-mail and a description of your portal site.

From this website

We are not responsible for the content or reliability of the linked websites. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages. If you encounter any problems with links or linked content, please inform us via refugees@gov.wales.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from Welsh Government websites.

Immigration advice

The information provided on the Sanctuary website is not legal or immigration advice. Immigration law is complex and specific advice about your own circumstances should be sought from a regulated legal practitioner. We cannot accept any responsibility for any legal decisions you take as a result of reading this website. You can find a registered immigration adviser through the Office of the Immigration Services Commissioner:

https://www.gov.uk/find-an-immigration-adviser

Translation and Interpretation

The Sanctuary website uses a Third Party translation service to assist you to understand the website contents. The service uses cloud-based translations which have not been produced by WG or any professional translator. We cannot accept any responsibility for any loss or damage caused by incorrect translation.

Disclaimer

The Welsh Government has taken every effort to ensure that the information contained within the Sanctuary website is correct. No liability can be accepted for any inaccuracies. Welsh Government cannot accept any liability for any loss or damage resulting from the use of the material contained in its website. The Welsh Government takes no responsibility for the contents of any other website to which its website links via hypertext.

The Sanctuary website, information, products and services (or third party information, products and services), are provided 'as is' without any representation or endorsement made. The website is provided without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of Welsh Government websites.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.