What you need to know
You can access all the up to date information and advice about coronavirus here:
You can spread the virus even if you have no symptoms. People who are ill may have a cough or a high temperature.
If you need any treatment with coronavirus symptoms, you will not have to pay. You do not need to worry, your information will not be shared with the UK Government.
Please contact ‘999’ if you need urgent medical attention.
Public Health Wales has also created a coronavirus help booklet. It is available in many different languages:
‘Doctors of the World’ has provided information in many different languages:
C.A.L.L is a mental health helpline for Wales. It operates 7 days a week, 365 days a year. It offers a confidential listening and support service during the coronavirus crisis.
If you need to speak to someone, you can call the following free phone number:
0800 132 737 or;
Text ‘Help’ to 81066
For information of any other help available, please visit this website:
Doctors of the World’ has provided information in many different languages:
During the Covid-19 crisis, your local authority should provide accommodation for refused asylum seekers. They should also provide this for anyone who is homeless with 'No recourse to public funds'.
Use the ‘Your Local Area’ page to find out how to contact your local authority to register for accommodation.
Your information should not be shared with the UK Government during the Covid-19 outbreak.
During the Covid-19 outbreak, schools are closed and children are being asked to learn at home. If you do not have access to the technology you need to do this, your local authority should be able to help. Use the 'Your Local Area' page to find out how to contact your local authority to access technology.
Free School Meals
Access to free school meals is likely to be different during the Covid-19 outbreak. Local authorities provide funds to make sure asylum seekers can continue to feed their children. Use the 'Your Local area' page to find out how to contact your local authority to access free school meals.
Some resources are still available for those trying to learn English. These resources are available below:
Headway online www.elt.oup.com Free to access, Entry level 1- Level 2
ESOL Courses (beginners) https://www.esolcourses.com/content/topicsmenu/beginners.html , or https://en.diglin.eu/
During the Covid-19 outbreak, some of the asylum processes have changed or are on hold. Every person’s case will be different. It is important that you do not ignore official letters. Seek individual legal advice from a legal advisor in your area.
During the Covid-19 outbreak, the UK government has a scheme to avoid people losing their jobs.
Vitamin D deficiency
We are currently advising people to stay at home. For most people, this will mean being indoors for most of the day. It could mean that people are not getting enough vitamin D from exposure to sunshine.
Vitamin D helps to keep bones, teeth and muscles healthy. It also plays an important role in the immune system, which helps our body fight infection.
The risk of vitamin D deficiency is higher among certain groups. This includes pregnant women, babies and young children. People who have darker skin may be deficient too. This is because their bodies are not able to make as much vitamin D.
It is recommended that people in groups above take a daily supplement containing 10 micrograms of vitamin D.
For further information, please visit:
Apply for a test
Before requesting a test you must have symptoms. This could be a new continuous cough. The symptom could be a high temperature. Or the symptom could be the loss of or change to your sense of smell or taste
If you develop one of these symptoms follow the self-isolation guidance.
You can apply for a test for yourself or anyone in your household with symptoms. If no tests show available please try again later, as tests become available during the day.
You can also call 119 (between 7am and 11 pm).
People with hearing or speech difficulties can call 18001119. The service is available to help you book and take a test.
Use the 111 online coronavirus service if you cannot cope with your symptoms at home. The service can also be used if your condition gets worse or if your symptoms do not get better after 7 days.
In a medical emergency, dial 999.
You may be able to choose how to take a test. This could be a drive-through test centre or a mobile testing unit. Tests can also be taken at a local testing unit or at home if you are a critical worker. Tests taken in Wales are either a single dry swab taken from the back of the throat or a throat and nose swab.
When you book your test, you will receive further information on how the result will be given to you. You should receive your test result within 72 hours.
Please visit the below website if you have any questions or need advice when you get your test results. Public Health Wales information for individuals tested for COVID-19 infection.
We need to stop the spread of coronavirus by testing and contact tracing. Contact tracing is a method of controlling the spread of infectious diseases. You may have to answer questions about private matters but this is to protect people’s health.
The NHS COVID-19 app is an important part of our Test Trace Protect programme. The app will notify you if you have come into contact with someone who has coronavirus.
The app allows you to report symptoms, order a coronavirus test, and record where you may have met other people.
The app will help the NHS understand if the virus is spreading in your area. Local authorities can respond to stop it spreading further and save lives.
The app does this while protecting your privacy. The government will not be able to see where you are or what you have been doing.
By downloading and using the app, you can help keep your family and friends safe. The more people who use the app the greater our chances of reducing the spread of the virus.
How the app works
The app uses your smartphone’s “Exposure Logging” feature to check if you have spent time near others who have coronavirus.
Your Bluetooth needs to be turned on. This will not drain your battery as the app uses “Bluetooth Low Energy”.
It will use your postcode district to tell you if your area is at risk. When you download the app you will be asked to share the first 4 letters and digits of your postcode with NHS Wales.
Your personal privacy and data
The app will not hold any personal information about you or track your location. The app uses random unique IDs to detect other app users so that alerts can be sent. Using these random IDs means that your interactions with other app users remain private. All records, such as date, time and how near you are to other users, are stored on your phone only.